01 Introduction
Welcome to the AceWin66 Privacy Policy. AceWin66 ("we," "us," or "the Platform") is committed to protecting the personal data of every person who accesses or uses our services. This policy explains how we handle the information you provide to us — and the information we collect as part of operating a regulated online gaming platform.
This Privacy Policy applies to all services offered at AceWin66, including online casino games, poker, sports betting, esports wagering, and all account management functions. It applies to all registered members in the Philippines and to any person browsing the AceWin66 website without registering.
By creating an account with AceWin66 or by continuing to use our platform after this policy is published, you acknowledge that you have read and understood how your personal data is processed. If you do not agree with any aspect of this policy, please discontinue use of the AceWin66 platform and contact us to discuss the closure of your account.
This Privacy Policy should be read together with the AceWin66 Terms and Conditions. Where the Terms and Conditions specifically address data-related matters, this Privacy Policy provides additional detail on those topics.
02 Personal Data We Collect
AceWin66 collects personal data that is necessary to operate a licensed gaming platform, verify player identity, process transactions, and comply with applicable regulations. The specific data we collect depends on how you interact with the platform.
| Category | Examples | When Collected |
|---|---|---|
| Identity | Full name, date of birth, government ID number, photograph | Registration & KYC verification |
| Contact | Email address, mobile number, residential address | Registration & account updates |
| Financial | GCash / Maya account reference, bank account name, transaction history | Deposits & withdrawals |
| Gaming | Bet history, game sessions, win/loss records, bonus activity | During platform use |
| Technical | IP address, device type, browser, operating system, session timestamps | Automatically during access |
| Communications | Support chat logs, email correspondence, complaint records | When you contact support |
AceWin66 does not collect more personal data than is necessary for the stated purposes. We do not collect sensitive categories of data such as health information, racial or ethnic origin, or political opinions unless specifically required by law or regulation.
03 How We Collect Your Data
AceWin66 collects your personal data through several distinct channels, depending on how you interact with our platform:
3.1 Directly From You
The majority of the data AceWin66 holds about you comes directly from information you provide. This includes details you enter during account registration, documents submitted for identity verification (KYC), payment method details entered during deposit or withdrawal requests, information provided when contacting our support team, and preferences set within your account settings.
3.2 Automatically During Platform Use
When you access AceWin66 — whether through our website or mobile browser — our servers and analytics systems automatically collect technical information about your session. This includes your IP address, the device and browser you're using, pages visited, time spent, and interaction patterns. This data helps us maintain platform security, detect unusual activity, and improve the experience for all users.
3.3 From Payment Processors
When you make a deposit or request a withdrawal at AceWin66, our payment processing partners — such as GCash, Maya, or bank transfer operators — share limited transaction confirmation data with us. This is necessary to reconcile your account balance and confirm the completion of financial transactions. We do not receive your full payment credentials from these providers.
3.4 From Identity Verification Services
AceWin66 may use third-party identity verification services to confirm the authenticity of documents submitted during the KYC process. These providers compare submitted information against public records or databases as permitted under Philippine law. The outcome — verified or not — is shared with AceWin66 to complete the verification process.
04 Why We Use Your Personal Data
AceWin66 uses the personal data we collect for specific, legitimate purposes. We do not use your data for purposes that are incompatible with the reason it was originally collected. Here is how your data is used across the platform:
- Account creation and management — to register you as a member, maintain your account, and authenticate your identity when you log in to AceWin66.
- Transaction processing — to process deposits and withdrawals in Philippine Peso via GCash, Maya, bank transfers, and card payments accurately and securely.
- Identity verification (KYC/AML) — to verify that you meet the eligibility requirements to use AceWin66 and to comply with anti-money laundering obligations under applicable gaming and financial regulations.
- Customer support — to respond to your queries, resolve complaints, and provide assistance with account or payment issues.
- Platform security — to detect and prevent fraud, collusion, cheating, and unauthorised account access on the AceWin66 platform.
- Responsible gaming — to monitor gaming patterns that may indicate problem gaming behaviour and to administer responsible gaming tools including deposit limits, cooling-off periods, and self-exclusions.
- Promotional communications — to send you relevant bonus offers, tournament information, and platform updates, subject to your communication preferences. You can opt out at any time.
- Analytics and improvement — to understand how players use AceWin66, identify areas for improvement, and prioritise platform development.
- Legal compliance — to meet our obligations under Philippine data privacy law, gaming regulations, and anti-money laundering requirements, including cooperation with regulatory authorities when required.
05 Legal Basis for Processing
AceWin66 processes your personal data on one or more of the following legal grounds, consistent with the Data Privacy Act of 2012 (Republic Act 10173) of the Philippines:
- Contractual necessity — processing is required to fulfil our obligations to you as an AceWin66 member, including account management and payment processing.
- Legal obligation — processing is required to comply with Philippine law, including Know Your Customer (KYC) requirements, Anti-Money Laundering Act (AMLA) obligations, and gaming regulatory requirements.
- Legitimate interests — processing is necessary for AceWin66's legitimate business interests, such as fraud prevention and platform security, provided those interests are not overridden by your data protection rights.
- Consent — for processing activities where we rely on your consent, such as sending promotional communications. You may withdraw consent at any time without affecting the legality of previous processing.
06 Sharing Your Personal Data
AceWin66 does not sell your personal data. We share your information only where necessary for specific, legitimate purposes and with appropriate data protection measures in place. The categories of third parties with whom we may share your data include:
6.1 Payment Processors
We share the minimum personal data necessary with our payment partners — including GCash, Maya, GrabPay, Coins.ph, and bank transfer operators — to process your deposits and withdrawals. These processors handle your payment data under their own privacy policies and security standards, and are required to comply with relevant Philippine financial regulations.
6.2 Identity Verification Providers
When you go through the AceWin66 KYC process, your submitted identity documents and personal details may be shared with third-party identity verification partners who check their authenticity. These providers process data solely for the purpose of identity verification and are bound by confidentiality agreements.
6.3 Regulatory and Law Enforcement Authorities
AceWin66 is required by law to share certain data with gaming regulators, the Anti-Money Laundering Council (AMLC), and law enforcement bodies when lawfully requested. We comply fully with these obligations and do not require member consent for disclosures that are required by law.
6.4 Technology and Infrastructure Providers
AceWin66 uses third-party technology providers for services including cloud hosting, analytics, and cybersecurity. These providers are bound by data processing agreements and are prohibited from using your data for any purpose other than providing the contracted service to AceWin66.
AceWin66 does not transfer your personal data to countries outside the Philippines except where required by the nature of the payment processing infrastructure or regulatory obligations, and only where equivalent data protection standards apply.
07 Cookies and Tracking Technologies
AceWin66 uses cookies and similar tracking technologies on our website and mobile platform. Cookies are small text files stored on your device that help us recognise you when you return to AceWin66, remember your preferences, and maintain session security.
7.1 Types of Cookies We Use
- Essential cookies — required for the AceWin66 platform to function correctly. These include session authentication cookies that keep you logged in securely. Disabling these will affect your ability to use the platform.
- Analytics cookies — help us understand how players navigate AceWin66, which pages are most visited, and where technical issues may occur. The data is aggregated and does not identify individual players.
- Preference cookies — remember your language, device, and display settings so you don't have to reset them every time you visit AceWin66.
7.2 Managing Cookies
You can control non-essential cookies through your browser settings. Most modern browsers allow you to block, delete, or be notified about cookies. Note that disabling essential cookies will prevent certain AceWin66 features from working correctly, including the ability to stay logged in across page loads.
08 Data Retention
AceWin66 retains your personal data for as long as your account is active and for a period after account closure as required by law and regulatory obligation. Specific retention guidelines are as follows:
- Account and identity data — retained for a minimum of five (5) years after account closure, in compliance with Anti-Money Laundering requirements applicable to gaming operators in the Philippines.
- Transaction records — deposit, withdrawal, and betting transaction records are retained for a minimum of five (5) years for regulatory compliance and dispute resolution purposes.
- Support communications — records of support interactions are retained for three (3) years to assist in resolving ongoing or future disputes.
- Technical and analytics data — anonymised usage data may be retained indefinitely in aggregated form for platform improvement purposes. Identifiable technical data such as IP logs is retained for a shorter period aligned with security monitoring needs.
When the retention period for any category of data expires, AceWin66 will securely delete or anonymise that data. You may request information about the specific retention periods applicable to your data by contacting our support team.
09 Data Security
AceWin66 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- TLS (Transport Layer Security) encryption for all data transmitted between your device and AceWin66 servers.
- Encrypted storage of sensitive data fields including passwords (stored as irreversible hashed values, never in plain text) and personal identification numbers.
- Access controls that limit which AceWin66 staff can access personal data to those with a genuine operational need.
- Regular security reviews and penetration testing by internal and third-party security professionals.
- Monitoring systems that detect and alert on unusual login patterns, potential account takeover attempts, and large or atypical transactions.
While AceWin66 takes data security seriously and invests continuously in protective measures, no platform can guarantee absolute security against all possible threats. If you believe your account has been compromised, please contact AceWin66 support immediately so we can take protective action.
In the event of a data security breach that materially affects the rights of AceWin66 members, we will notify affected individuals and relevant regulatory authorities in accordance with the notification requirements under Philippine data privacy law.
10 Your Rights Under Philippine Data Privacy Law
As a data subject under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by AceWin66. You can exercise any of these rights by contacting our Data Protection Officer through the contact details in Section 13.
11 Children's Privacy
AceWin66 is strictly an adult platform. Our services are not directed to, and are not intended for, individuals under the age of 21. We do not knowingly collect personal data from anyone under 21 years of age.
If we become aware that an individual under 21 has registered an account or submitted personal data to AceWin66, we will immediately suspend the account, delete the associated personal data, and take steps to ensure any funds involved are returned through appropriate channels. If you believe a minor has accessed AceWin66, please contact us immediately at support@acewin66.app.
12 Changes to This Privacy Policy
AceWin66 may update this Privacy Policy from time to time to reflect changes in our data practices, new platform features, or updates to Philippine data privacy regulations. When material changes are made, we will notify registered members via the email address on file and by displaying a notice on the AceWin66 platform before the changes take effect.
Minor changes — such as clarifications to existing language that do not affect how your data is used — may be made without prior notice, though the updated date at the top of this policy will always reflect the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how AceWin66 handles your personal data.
Continued use of the AceWin66 platform after the effective date of a revised Privacy Policy constitutes your acknowledgment of the changes.
13 Contact Us & Data Protection Officer
If you have questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a privacy-related concern about how AceWin66 handles your personal data, please contact us through the following channels:
- Email: support@acewin66.app
- Subject line: "Privacy Request – [your registered email]" for faster routing
- Support Hours: 24 hours a day, 7 days a week
- Live Chat: Available when logged in to your AceWin66 account
AceWin66 has a designated Data Protection Officer (DPO) responsible for overseeing compliance with Philippine data privacy obligations. Requests submitted to the email above will be routed to the DPO when they concern data privacy matters. We aim to acknowledge all data rights requests within 3 business days and to resolve them within 15 business days.
For general account support, payment inquiries, or responsible gaming assistance, please contact AceWin66 support through the same email or via live chat. Privacy-specific and non-privacy requests are both handled by our support team and will be directed to the appropriate specialist.